
How Do You Measure Culture? Part II – Indirect Inputs
Culture springs from the interactions of people in an organization. Repeated actions create expectations, common experiences, and the sense that “this is how things are done around here.”
Culture springs from the interactions of people in an organization. Repeated actions create expectations, common experiences, and the sense that “this is how things are done around here.”
The Merriam-Webster Dictionary defines “culture” as the set of shared attitudes, values, goals, and practices that characterizes an institution or organization.
That’s a pretty heady idea. We know from regulatory expectations and personal experience that creating a culture of compliance is critical. But it can be tricky to get our hands around what that means and how to measure it.
There is a compliance-related area that is simply not in the Compliance department’s remit. Except it is. Sort of. As in, you have some responsibility or oversight responsibilities, but you don’t own the area. How do you manage this successfully?
The ongoing saga of Activision Blizzard presents some opportunities for all of us to look at how we might improve our corporate cultures.
Bad corporate cultures create innumerable problems, including Human Resources departments with high turnover, untrained staff, and a lack of uniform and consistent processes.
Just as it takes years to build a culture, unraveling it will take time, dedication, and a razor focus from the Board of Directors that holds management accountable.
So, here’s 5 questions Board of Directors should asking about culture.
Kristy Grant-Hart is a compliance and ethics expert specializing in transforming compliance departments into in-demand business assets.
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