People are fatigued. From endless Zoom calls to children failing to remote learn, exhaustion is more rampant than ever. All of this fatigue leads to stress. People under stress have less patience and ability to focus. That can easily extend to their feelings toward compliance, leading to compliance fatigue. “Compliance fatigue” refers to exhaustion with compliance-related topics. In this time it’s easier than ever for people to feel that compliance is just one more thing that they have to deal with.
While the job of the compliance officer is to “keep calm and compliance on,” there may be more pushback than normal because of people’s heightened stress levels. At times like this, we need a plan. Here are five ways to overcome (or at least combat) compliance fatigue.
No. 1: Mix it Up
The same-old, same-old gets to be just that – old. When you’re trying to recapture your audience, try something new. There are many creative companies in the compliance field ready to help. The Broadcat has an entire suite of pre-created communications devices employing cartoon characters and quippy sayings. Compliance Wave’s short burst cartoon training is famous for its eye-catching style, and Real Biz Shorts has a library of entertaining (mostly US-centric) videos that quickly capture attention.
If you don’t have access to these tools, you can make a cartoon yourself using Doodly.com. You can also use Canva.com to create materials like infographics. You can download PowerPoint and Google Docs templates that include interesting graphics. Whatever you do, bring humor and a catchy look to your communications or training to mix it up.
No. 2: Re-work Your Schedule
Take a look at your annual training and communications plan. Then ask HR, Security, Sustainability/CSR, IT, and anyone else who regularly deploys training and communications to send you their training and comms plan. Look carefully to see where the calendar is most open. Fit your plan around all of the other functions so that the people you need to train aren’t worn out by having training from multiple functions. People don’t differentiate one training activity from another. For compliance professionals, anti-bribery training is completely different than cyber training, but to the average employee, training is training.
It may be uncomfortable to move your schedule around. If you typically celebrate Ethics & Compliance Week in November, it may feel weird to move it to June. However, if June is the best place to put it based on the schedule, go ahead and move it. Impact is more important than keeping things moving according to plan.
No. 3: Shorten it Up…